Sign-in and authenticator help
First sign-in: Open your latest DigiTrust account invitation and select Sign in. Set your password if asked. When Cognito shows an authenticator QR code, use Microsoft Authenticator: Add account, then Other account. Scan the code and enter the current six-digit code on the Cognito page.
Returning: Use your existing account, password and saved DigiTrust authenticator entry. You do not need another profile or a new authenticator enrollment.
A code is rejected: Check that you selected the matching account in your authenticator, enable automatic date and time on your phone, then use a fresh code. If the sign-in has expired, return here and start again. Keep one sign-in tab open.
Switch accounts: Select Sign out and wait until this page returns before signing in with the other account. Closing a tab does not sign you out.
Signed in but no workspace? Your sign-in succeeded. Ask your DigiTrust team to approve workspace access, then follow the acceptance step shown above. Re-enrolling your authenticator will not assign workspace access.
Expired invitation, forgotten password or lost phone? Use Forgot password on the Cognito page if your recovery contact is verified. Otherwise contact DigiTrust for assisted recovery. Ask for a renewed invitation only if the original account invitation expired.
Enter passwords on the Cognito sign-in page and email verification codes in the DigiTrust verification form. Do not send passwords, QR codes, authenticator setup keys or one-time codes to support.